Refund Policy

1. Credit Packages


1.1. Eligible for Refund:

  • Unused credits within 7 days of purchase
  • Technical issues preventing service use
  • Duplicate charges

1.2. Not Eligible for Refund:

  • Used credits
  • Credits older than 7 days


2. Refund Process


2.1. To Request a Refund:

  • Contact support@describa.ai
  • Include order number and reason
  • Allow 3-5 business days for review

2.2. Refund Methods:

  • Original payment method
  • Processing time: 5-10 business days


3. Special Circumstances


3.1. Promotional Credits:

  • Not eligible for refund
  • No cash value


4. Disputes


4.1. Resolution Process:

  • Contact customer support
  • Provide detailed information
  • Allow 5 business days for response

4.2. Final Decisions:

  • Made by management team
  • Based on policy and circumstances
  • Communicated in writing