Describa
Home
Features
Pricing
Faq
Contact
Login
Get Started
open navigation menu
Refund Policy
1. Credit Packages
1.1. Eligible for Refund:
Unused credits within 7 days of purchase
Technical issues preventing service use
Duplicate charges
1.2. Not Eligible for Refund:
Used credits
Credits older than 7 days
2. Refund Process
2.1. To Request a Refund:
Contact support@describa.ai
Include order number and reason
Allow 3-5 business days for review
2.2. Refund Methods:
Original payment method
Processing time: 5-10 business days
3. Special Circumstances
3.1. Promotional Credits:
Not eligible for refund
No cash value
4. Disputes
4.1. Resolution Process:
Contact customer support
Provide detailed information
Allow 5 business days for response
4.2. Final Decisions:
Made by management team
Based on policy and circumstances
Communicated in writing